Faq

 

What is a local move?

A local move is one in which the cost of the move is charged by the hour, depending on the number of men employed on the move, plus the cost of extra services such as packing, storage, valuation, etc. Charges are based on the actual time on the job plus the driving time between your residence and our office. Preparation before the move is your key to keeping moving costs down. Payment is made by cash, certified cheque or credit card.

What is a long distance move?

A long distance move crosses any province line within Canada. We can move you from any province to any other one. Ontario, Quebec to Nova Scotia? No problem. Alberta, British Columbia to Manitoba, Saskatchewan? Sure thing.

Do you offer free on-site estimates?

Yes, we do. All of our on-site estimates are free, but unfortunately we can’t offer an on-site estimate to everyone. Maybe if we cloned our on-site estimators, we could. Call us to find out if we offer free on-site estimates in your neighborhood.

Can I get a flat rate price?

Nope. We do not believe in flat rates. A flat rate means that you are treated just like everyone else. We think you’re special. We think your move is special. We don’t think you should pay for services you don’t use.

How do you charge for local moves versus long distance moves?

The cost for local moves is mostly based on the number of movers needed, the time it takes to move your belongings and the drive time between your place and our warehouse. Check out our local moves page for more information about pricing.

The cost of a long distance move depends on the distance you are moving and the weight of your shipment. To determine the weight of your shipment, we weigh our truck without your shipment loaded at a government-regulated weigh station, then we load your shipment, and reweigh the truck. The difference between the two weights is the weight of your shipment.

For long distance moves, Movemeeasy is able to provide low rates because we do something called consolidated shipping. Instead of sending a giant moving truck across the state with only your belongings on board, we consolidate your shipment with other clients’ shipments. This method allows you to receive a greatly reduced rate. Check out our long distance moves page for more information about pricing.

Do you charge extra for stairs/elevators?

If you are moving locally, we do not charge for stairs and elevators, but charges apply to long distance moves. Local moves are charged by the hour, so the time it takes to use stairs and elevators will be included in your price. Since long distance moves are charged by weight, stairs and elevators are called an accessorial charge. An accessorial charge is anything that keeps the truck away from the door. Stairs, elevators, long long driveways and walkways, zombie garden gnomes, you know, things like that.

Am I getting charged for movers taking their breaks?

No. You will not be charged for movers’ break time. Take a break with them. They have some pretty funny stories.

Is gratuity included?

No, gratuity is not included and also not required. It’s a tip. Tip what you want or don’t tip. It’s up to you.

What forms of payment do you accept?

For local moves, we accept Visa, MasterCard, E-mail money transfer or cash. For long distance moves we accept Visa, MasterCard, certified cheque, cash or cashier’s check. Please note that there will be a 3% surcharge for using a credit card to pay for a long distance move. No personal or business checks will be accepted for any type of move.

Do you move on Sundays? Weekends? Holidays?

Yes. We move all year round. We really love it that much.

Can I ride with the movers?

We’re flattered that you’d want to spend that much time with us, but for liability purposes, we do not allow clients to ride with the movers. You can always follow our trucks with your personal car.

Are my items insured with you? What is valuation?

A moving company offers valuation for your goods, which is not technically insurance. Valuation refers to how much a moving company will pay for your belongings if they are damaged or lost by the moving company. Valuation is regulated by the Government. All licensed moving companies include the basic valuation in the cost of your move.

In Ontario, basic valuation is $.60 per pound per item. Valuation is based on how much something weighs. So a one pound bag of sugar and a one pound bag of diamonds is valued exactly the same. Its valuation in California is: $.60. If it’s worth more than $.60 per pound per item to you, you may want to purchase additional insurance from a third party that sells insurance NOT from your moving company. You can also purchase additional valuation directly from your moving company.

For more information about insurance, see our Insurance page.

Why don’t you tell me the exact number of hours it’s going to take for a local move?

The law also forbids us and any other reputable moving company from giving exact quotes over the phone. Instead, the law requires us to give you rates. The government knew we didn’t have a crystal ball to see into the future and give you an exact time. Wouldn’t that be useful if we did, though? Moving from a two bedroom place to a three bedroom place just doesn’t tell the whole story about your move. Your move is unique to you so the time it takes will be, too. For more about local move pricing, check out the local moves page.

Why are you giving me a delivery window for my long distance move?

If it were up to us, every move would go smoothly without interruptions. Unfortunately, we can’t control things like weather, road conditions, and just how fast consolidated shipping will take. We give you a delivery window to account for all the “what ifs” that come with long distance moving. While we can’t always give you an exact answer of when your stuff will get to your new home, our dispatch team tracks all shipments.

For an update on your shipment, call 1-647-871-1453 and ask for our dispatch team.

Why are you giving me a range of weights for my long distance move?

We give you a range of weights so that you can estimate for budget purposes. The cost of a long distance move depends on the distance you are moving and the weight of your shipment. To determine the weight of your shipment, we weigh our truck without your shipment loaded at a government-regulated weigh station, then we load your shipment, and reweigh the truck. The difference between the two weights is the weight of your shipment. Because we can’t weigh your shipment before we actually move you, we provide you with a range of weights, instead.

How big are the trucks?

So size matters to you, does it? For local and long distance pickups, we use our 26-foot Biodiesel trucks. Wanna see one?

For long distance deliveries, we use 18-wheeler tractor trailers.

What things should I be doing before moving day?

We’ve created this handy move calendar to help you prepare for moving day.

How ready do I have to be for the movers?

That’s up to you. You can pack as little or as much as you like. For more information about packing services, check out our Packing & Unpacking page or discuss your move with agent by calling 1-800-000000.

Can you help with the packing/unpacking, or do I have to pack and unpack everything myself?

We would love to help! How much you pack or unpack is up to you. For more information about packing and unpacking services, check out our Packing & Unpacking page or discuss with your agent by calling 1-800-00000

How can I learn how to pack?

Our Packing Tips page is full of important information.

Can I keep my items with Movemeeasy while I look for a place out of state?

Sure!. We can store your belongings for a monthly fee. We promise to tuck them in a night and maybe even read them a bedtime story. For more information about storage, check out our Storage page.

Do you provide short-term and long-term storage?

You can store items in our warehouse for as long as you wish. For more information, check out our Storage page.

Is it self-storage?

Nope, we’re better and more affordable than that. We are a full-service storage company. When you’re ready to store things, we can take care of everything, or you can pack and we’ll do the pickup. Our professional movers will show up at your door with all the correct equipment. They can wrap, protect, box, pack, carry, lift, inventory, drive and move your belongings into storage. When you want to get something out of storage, you can schedule a storage access appointment, or we will even deliver your stored item(s) to your door. For more information check out our Storage page.

Do you move pianos?

Get ready to sing us some praises because we do! Our professionally-trained movers are piano moving experts

Visit our website http://www.movemeeasy.ca

follow us on twitter http://www.twitter.com/movemeeasy

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